Chatbot

Facebook Chatbot Chatbot


The number of Facebook Messenger users worldwide has exceeded 1.3 billion. Facebook Messenger Bot, an application tool that uses AI artificial intelligence to automatically perform customer service and promotion, will be the focus of online marketing and the new favorite for online store promotion. In Hong Kong, many institutions are already using Chatbot. For example, in the financial field, users can directly ask the chatbot for personal account information and financial management services. For applications in the catering industry, consumers can make reservations directly within Facebook Messenger to reduce labor processing costs.


Chatbot - a new dynamic marketing strategy
56%
Consumers are more likely to use Message than calling customer service
61%
Consumers like personalized content, and Chatbot can send different messages to different customer needs
new_icons
55%
Consumers trust merchants they have communicated with before and are more willing to accept promotional information

Our dynamic marketing strategy – Chatbot

24 hours automatic reply

Set up a welcome message and automatic reply message on the Chatbot to enable customers to communicate with you 24 hours a day. Chatbot AI artificial intelligence can learn from past chat records and automatically respond to FAQs and general inquiries based on keywords. Especially in industries with high demand for customer service, such as banks and financial institutions, Chatbot can be used to automatically answer frequently asked questions. In addition to effectively reducing costs and manual processing time, it also optimizes the entire user experience.



Improve the close interaction between users and enterprises

Chatbot can provide diversified content and display modes, allowing target customers to select the information they are interested in and subscribe to related content. Chatbot can also be linked to Facebook game posts, such as using psychological tests and quiz games to attract users' interest, thereby increasing the engagement rate between users and enterprises, and helping enterprises to collect more user data. , for remarketing purposes.

push message

Chatbot collects information and behavioral habits of target customers to help companies analyze and provide personalized messages. With integrated technology, Chatbot can connect to enterprise CRM systems and member information to directly and accurately contact target customers and push broadcast messages. It can also integrate APIs to provide more complete integrated promotion solutions and personalized broadcast messages. For example, push a birthday message when the user has a birthday, or send a promotional message during a special holiday.


Market segmentation

When a user interacts with the Chatbot, the Chatbot can record the conversation and user information, and use the user tag function (Tag) created in the backend to classify the user carefully, such as classifying the user into VIP, new user or other different groups. After establishing different groups, companies can recommend suitable products to users, or send different promotional messages to different user groups. Remarketing is particularly suitable for businesses that have online stores or sell online, such as beauty products, health products, trendy clothing, etc.

More online marketing solutions

Help you expand your online and offline business

Madcradle Online uses Digital Marketing and Technology 5.0—"Greater Bay Area and Domestic Marketing", "Performance Marketing and Programmatic Advertising", "Social Media Marketing", "Automation and Conversational Marketing", "Interactive Immersive Experience and Web 3.0 Marketing" "Five major elements, we can plan promotion plans that meet the needs of brands or small and medium-sized enterprises. Our services include search engine advertising, banner advertising, video advertising, social media promotion,Domestic and Greater Bay Area marketing,Website design, etc., we are committed to becoming your online promotion partner and working together to expand your online and offline business.

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